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Japan Tourism Agency > News/Press Conferences > Press Release > 2017 > Multilingual website introducing medical institutions that accept international visitors
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Multilingual website introducing medical institutions that accept international visitors

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Last Update : 2017/3/17

Multilingual website introducing medical institutions that accept international visitors
an effort to improve the safety and security of international visitors~
With the aim of enabling international visitors to have smooth access to medical institutions in Japan, the Japan National Tourism Organization (JNTO) has created a webpage that lists medical institutions that can provide such treatment to international visitors. The website was recently updated. Now information is provided in Chinese (simplified Chinese and traditional Chinese) and Korean, in addition to English. This increase in languages will make it easier for international visitors to seek treatment at hospitals and clinics. In addition, a Japanese site has been created because there have been requests from accommodations and tourist information centers looking to advise international visitors who become ill or injured.

1. Multilingual lists of medical facilities on the website of the Japan National Tourism Organization (JNTO)

The webpages that list medical facilities are in Chinese (simplified Chinese and traditional Chinese), Korean and Japanese, in addition to English.
[English]                    http://www.jnto.go.jp/emergency/eng/mi_guide.html
[Traditional Chinese] http://www.jnto.go.jp/emergency/chs/mi_guide.html
[Simplified Chinese]  http://www.jnto.go.jp/emergency/chc/mi_guide.html
[Korean]                    http://www.jnto.go.jp/emergency/kor/mi_guide.html
[Japanese]                http://www.jnto.go.jp/emergency/jpn/mi_guide.html
 

2. An increase in the number of medical institutions that can treat international visitors

In FY 2015, a list of 320 medical institutions that treat international visitors was made based on lists of medical institutions prepared by prefectures. The institutions were selected in accordance with the requirements* set by the Japan Tourism Agency and the Ministry of Health, Labor and Welfare, Japan. This fiscal year, many hospitals and clinics have been added to the list, which has grown to include 900 medical institutions.

*Requirements for selection as one of these medical institutions:
1) Considering the number of international visitors and visits to medical institutions, selection as one of the hospitals requires meeting all of the following conditions:  
[1] They must accept emergency patients 365 days a year, 24 hours a day.
[2] They must have multiple departments, including an emergency department, an internal medicine department, a surgery department and a pediatrics department. (It is assumed that the hospitals are general hospitals.)
[3] They must facilitate medical care at least in English. (During office hours, doctors can communicate with patients in English or Japanese-English interpreters are available to facilitate medical care.)
2) Selected institutions must satisfy [1] to [3] above. If the number of selections returns too few institutions to serve the numbers of international visitors, then “medical institutions (including clinics) that can provide medical care in a foreign language” are selected.
3) The medical institutions are selected from among those that have been accredited by the Japan Medical Service Accreditation for International Patients (JMIP) and from among central hospitals that have deployed medical interpreters and medical coordinators for foreigners under the FY 2015 Ministry of Health, Labor and Welfare “Project for Improving the Ability of Medical Institutions to Meet the Needs of Foreign Visitors.

 

3. The creation of a webpage that provides information to tourism service providers (accommodations and tourist information centers) so that they can support international visitors

The Japanese webpage now includes information for accommodations and tourist information centers. The page has a downloadable guidebook and downloadable leaflets that are useful for assisting international visitors in the event that they become ill or injured.
Inquiries Regarding This Page
  Okuda and Sumimoto, Director for Receiving Foreign Tourists, Japan Tourism Agency
  Main phone number: 03-5253-8111(Ext. 27918 or 27915), or direct phone number: 03-5253-8972
  FAX: 03-5253-1563