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Japan Tourism Agency > News/Press Conferences > Press Release > 2018 > The JTA have conducted a status survey on medical care for foreign visitors to Japan and reinforced the receptive environment. - Initiatives to ensure the security and safety of foreign visitors to Japan -
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The JTA have conducted a status survey on medical care for foreign visitors to Japan and reinforced the receptive environment. - Initiatives to ensure the security and safety of foreign visitors to Japan -

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Last Update : 2018/3/29

On the basis of the "Tourism Vision to Support the Future of Japan" (formulated on March 30, 2016) and others, we have conducted a status survey on subscription to insurance and visits to medical institutions by foreign visitors to Japan, in order to prepare a receptive environment where foreign visitors to Japan can benefit from Japanese medical services with peace of mind should they get injured or fall ill unexpectedly during their visits to Japan.
In addition, we have further increased the number of medical institutions registered in the "list of medical institutions that can treat foreign visitors" that has been published on the Japan National Tourism Organization (JNTO) website since FY2015, as well as creating a support page for medical care practitioners so that the medical care practitioners who treat foreign visitors to Japan can do so smoothly.

1. A status survey on medical care for foreign visitors to Japan

Outline

<Period of survey> December 2017 to January 2018
<Number of responses> 3,383
<Place of survey> Narita International Airport, Tokyo International Airport and Kansai International Airport
<Detail of survey> A questionnaire was conducted on foreign visitors to Japan to understand the prevalence of subscription to insurance that covers medical expenses for unexpected injuries and sickness during their visits to Japan, and the status of actual visits to medical institutions in Japan for treatment by those who got injured or fell ill.

Results of survey

The result of analysis of the survey details is as follows.
・73% of foreign visitors to Japan subscribed to travel insurance to cover medical expenses while traveling in Japan, and with regard to the ways they subscribed to the insurance, most of them purchased it at specific places including travel agencies (54%).
・Foreign visitors to Japan who got injured or fell ill while traveling in Japan and felt it necessary to visit a medical institution was 1.5% of the entire number.

2. Increase in number of medical institutions in the list of medical institutions that can treat foreign visitors

In the last fiscal year, prefectures were asked to select medical institutions that can treat foreign visitors (*) on the basis of the requirements presented by the JTA and the MHLW, and approx. 900 medical institutions were reported nationwide. Further additions were reported this fiscal year, growing the number to approx. 1,260 institutions.
The medical institutions reported are compiled into a list, which is published on the Japan National Tourism Organization (JNTO) website.
 [English] http://www.jnto.go.jp/emergency/eng/mi_guide.html
 [Chinese (traditional)] ​http://www.jnto.go.jp/emergency/chc/mi_guide.html 
 [Chinese (simplified)]​ http://www.jnto.go.jp/emergency/chs/mi_guide.html 
 [Korean]​ http://www.jnto.go.jp/emergency/kor/mi_guide.html 
 [Japanese]​ http://www.jnto.go.jp/emergency/jpn/mi_guide.html 
 
(*): Selection requirements for medical institutions
1). Taking into consideration the number of foreign visitors and visits to medical institutions, select one or more hospitals that satisfy all of the following conditions.
[1] They must accept emergency patients around the clock, all year round.
[2] They must have multiple clinical departments, including an emergency department, an internal medicine department, a surgery department and a pediatrics department. (There is the assumption that the hospitals be general hospitals.)
[3] They must facilitate medical care at least in English (during office hours, doctors can communicate with patients in English or Japanese-English interpreters are available to facilitate medical care).
2). The selected institutions shall satisfy [1] to [3] above. However, if that selection returns too few institutions to serve the foreign visitors, then “medical institutions (including clinics) that can provide medical care in any foreign language (regardless of the availability of medical interpreters)” shall be selected.

3. Creation of a support page for medical care practitioners

We have created a support page for medical care practitioners on the website within JNTO where the list of medical institutions is published (Japanese), and have published a manual and multilingual tools that will be of reference when Japanese people, mainly those working in the medical institutions, treat foreign visitors to Japan. Also, details of initiatives taken by medical institutions that actively accept and treat foreign visitors are published as good practice.