year | field

A study on evaluation of the service level of local public transport
（Report No.134）

Summary

　As the ‘population decline society’ approaches, there is a decreasing trend of the passenger demand on public transport services in each area. In particular, many of private transport operators in local area are inevitably reducing or withdrawing their services. For this situation, it is considered that building a system for securing transportation services in higher quality and satisfaction can possibly bring an increase of the users and an improvement of the profitability.
　This research study aimed to examine the methods for the evaluation of the regional public transport services in Japan, based on the preceding study on EU's guideline (EN138816) and European case examples, which was conducted by PRILIT in 2014.
　In this study, the evaluation methods of the service were divided into “Service provider’s view” and “Customer’s view” and examined respectively. In the “Service provider’s view”, EU's cases gathered in 2014 were sorted out into 101 evaluation items with respective measurement methods, and their data availability was checked with the providers through a questionnaire survey. In the “Customer’s view”, two kinds of questionnaire surveys were conducted, one on the streets and the other through the internet, with the items narrowed down from EU's evaluation items, and then compared the both results.

Keywords

local public transport, evaluate the service, EN13816, Case study in Japan

Publication

September 2016

Report