A study on evaluation of the service level of local public transport
iReport No.134j
Summary
@As the epopulation decline societyf approaches, there is a decreasing
trend of the passenger demand on public transport services in each area.
In particular, many of private transport operators in local area are inevitably
reducing or withdrawing their services. For this situation, it is considered
that building a system for securing transportation services in higher quality
and satisfaction can possibly bring an increase of the users and an improvement
of the profitability.
@This research study aimed to examine the methods for the evaluation of the regional public transport services in Japan, based on the preceding study on EU's guideline (EN138816) and European case examples, which was conducted by PRILIT in 2014.
@In this study, the evaluation methods of the service were divided into gService providerfs viewh and gCustomerfs viewh and examined respectively. In the gService providerfs viewh, EU's cases gathered in 2014 were sorted out into 101 evaluation items with respective measurement methods, and their data availability was checked with the providers through a questionnaire survey. In the gCustomerfs viewh, two kinds of questionnaire surveys were conducted, one on the streets and the other through the internet, with the items narrowed down from EU's evaluation items, and then compared the both results.
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