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Japan Tourism Agency > About Our Policies > International Tourism > Information on illnesses, injuries, and disasters
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Information on illnesses, injuries, and disasters

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Last Update : 2023/9/1

【1】Preventing Infectious Diseases While Traveling

Infection control is based on respecting individual choices and voluntary efforts.
For information on the Novel Coronavirus, please visit the following website.

<COVID-19 Information and Resources>
https://corona.go.jp/en/

【2】What to do if you feel unwell

Information necessary when feeling unwell during your visit to Japan is provided, so please use it.

〇 Japan National Tourism Organization (JNTO) website
【English site】  
  http://www.jnto.go.jp/emergency/eng/mi_guide.html
【Chinese(In simplified Chinese characters) site】  
  http://www.jnto.go.jp/emergency/chs/mi_guide.html
【Chinese(In traditional Chinese character) site】  
  http://www.jnto.go.jp/emergency/chc/mi_guide.html
【Korean site】  
  http://www.jnto.go.jp/emergency/kor/mi_guide.html

〇 The posted information
・Consultation counters for new coronavirus infections (link to Ministry of Health, Labor and Welfare website)
・Medical institutions  that accept foreign visitors to Japan
・Japan National Tourism Organization (JNTO) Call Center (Japan Visitor Hotline), etc.
 
〇 Main contact information for illnesses and injuries of foreign visitors to Japan.
 
Main contact information for illnesses and injuries of foreign visitors to Japan.

【3】A guidebook to help you when you feel sick

We have posted information on how to visit medical institutions in Japan and a sheet of pointing communication to help you when you feel sick.

English version guidebook
Chinese・Simplified Chinese characters version guidebook
Chinese・Traditional Chinese character version guidebook
Korean version guidebook

【4】Private medical insurance subscription recommendation tool

If a foreign tourist becomes injured or ill while traveling in Japan, the medical expenses can be very high.
To ensure a worry-free trip, we recommend considering the purchase of private medical insurance with sufficient coverage in case of emergencies.
*Foreigners with a history of unpaid medical expenses may be refused entry to Japan in the future, so please be aware of this.

   
English (75 seconds)
  
Chinese (in simplified Chinese characters) (75 seconds)
 
Chinese (in traditional Chinese character ) ((75 seconds)
  
Korean (75 seconds)

【5】Leaflet compiling useful information for foreign tourists visiting Japan in the event of a disaster

This is a leaflet (Safety Information Card) that summarizes useful information such as websites and others so that foreign visitors to Japan can stay in Japan safely and securely, in case of the event of a disaster.


<Available data>
Safety Information Card (business card size leaflet)
>Safety Information Card[with English, Chinese (simplified), Chinese (traditional), Korean]
 
Data for printed materials (for presentation/posting at information centers, etc.)
>A4 vertical data[with English, Chinese (simplified), Chinese (traditional), Korean]
>A4 landscape data[with English, Chinese (simplified), Chinese (traditional), Korean]
>75×210 data[with English, Chinese (simplified), Chinese (traditional), Korean]
 
Data for digital media (aspect ratio 16:9、9:16、4:3、3:4)
>Data for digital media[English]
>Data for digital media[Chinese (in simplified Chinese characters)]
>Data for digital media[Chinese (in traditional Chinese character)]
>Data for digital media[Korean]
 
Examples of tools listed in the leaflet (Websites, SNS, etc.)
○JNTO Global Site [Supports 13 languages]
This is the website of the Japan National Tourism Organization (JNTO).
You can check weather warnings and traffic information in the event of a disaster from "Japan Safe Travel Information" under "Important Notice" on the site.

 https://www.japan.travel/en/

○Japan Visitor Hotline (JNTO Call Center)
JNTO provides 24-hour phone support for inquiries in English, Chinese, Korean, and Japanese(including emergency support for accidents, illnesses, disasters, and general tourist information).
 Phone:050-3816-2787

○JNTO(Japan Safe Travel) twitter【English support】
  JNTO(Japan Safe Travel)weibo【Chinese support】
The Japan National Tourism Organization (JNTO) will provide foreign tourists with necessary information during natural disasters and other emergencies through its "Japan Safe Travel (JST)" account."
 twitter account:@JapanSafeTravel
 weibo account:安心访日JapanSafeTravel

○NHK World-JAPAN【English support】
A 24-hour English channel that broadcasts the latest news from Japan and Asia.
You can use it as an English information source during major disasters such as earthquakes and typhoons.
 https://www3.nhk.or.jp/nhkworld/
 

【6】Disaster information provision app

○ “Japan Official Travel App” (JNTO Official Smartphone App)
The "Japan Official Travel App," a smartphone app for tourist information, provides notifications of disaster information such as emergency earthquake alerts, tsunami warnings, and special weather warnings. The supported languages are 4 languages (English, Chinese (simplified/traditional) and Korean). 
 http://www.jnto.go.jp/smartapp/

○「Safety tips」
The disaster information app "Safety tips" for foreign tourists can push notifications for emergency earthquake alerts, tsunami warnings, special weather warnings, volcanic eruption warnings, evacuation information, heatstroke information, etc. in Japan. It also includes a collection of links that can provide necessary information during disasters such as response flowcharts and communication cards, and is supervised by the Japan Tourism Agency.The supported languages are 14 languages (English, Chinese (simplified/traditional), Korean, Spanish, Portuguese, Vietnamese, Thai, Indonesian, Tagalog, Nepali, Khmer, Burmese and Mongolian).

 
Inquiries Regarding This Page
Inbound Tourism Promotion Division
Japan Tourism Agency
Mail: hqt-traveletiquette★gxb.mlit.go.jp
   ※Please convert ★ to @