Flow of Payment and
How to Claim

A Traffic Accident Victims Hotline is available for consultation on problems arising from traffic accidents.

Claim by the at-fault party

The at-fault party first pays compensation to the victim, and then claims the CALI payment (mutual insurance payment) from the non-life insurance company (mutual insurance association).

Victim's claim

If compensation is not received from the at-fault party, the amount of damages can be claimed directly from the at-fault party's non-life insurance company (mutual insurance association).

Victims will need money immediately to pay for medical treatment and other expenses. To ensure that you receive the money to cover these expenses as soon as possible, a provisional payout system is available.

Document to be submitted:

1. Claim Form for CALI Payment (Mutual Insurance Payment), Amount of Damages, and Provisional Payout (*available)

Available at:

n/a

Victim claims:

As below

Documents to be submitted:

2. Traffic Accident Certificate (personal injury)

Available at:

Japan Safe Driving Center

Victim Claims:

As below

Documents to be submitted:

3. Accident Report (*available)

Available at:

Supplied by party to accident, etc.

Victim Claims:

As below

Documents to be submitted:

4. A medical certificate issued by a doctor (*available) or a Postmortem Certificate (Death Certificate)

Available at:

Physician or hospital where treated

Victim Claims:

As below

Documents to be submitted:

5. Medical fee statements (*available)

Available at:

Physician or hospital where treated

Victim Claims:

As below

Documents to be submitted:

6. Statement of transportation expenses to the hospital (*available)

Available at:

n/a

Victim Claims:

As below

Documents to be submitted:

7. Authorization for Attendant Nursing Care (*available) or receipt for nursing care fees

Available at:

n/a

Victim Claims:

As below

Documents to be submitted:

8. The proof of damages for missed work is

1. (for salaried employees):
   Employer's Certificate of Damages for Missed Work (*available) (withholding tax certificate to be attached)
2. For freelancers, self-employed, and workers in agriculture, forestry and fishery:
   Certificate of tax payment, certificate of taxation (showing the amount of tax payment)
   or tax return, etc.

Available at:

Certificate of Damages for Missed Work is provided by the employer.
Tax payment certificate, taxation certificate, etc. are available from the tax office or municipality.

Victim Claims:

As below

Documents to be submitted:

9. Proof of identity of claimant (seal registration certificate)
If the victim is a minor and a person with parental authority over him/her makes the claim, a Certificate of Residence or an extract from the Family Register of the minor is required in addition to the above.

Available at:

The municipality where you are registered as a resident or have your permanent address

Victim Claims:

As below

Documents to be submitted:

10. Letter of Power of Attorney and seal registration certificate (of the proxy)
If there is more than one claimant in the case of a fatal accident, etc., Letters of Attorney and seal registration certificates for all claimants are required, with one person acting on behalf of the claimants as a general rule.

Available at:

Municipality where the seal is registered

Victim Claims:

As below

Documents to be submitted:

11. Copy of Family Register

Available at:

Municipality in which the applicant's domicile is located

Victim Claims:

As below

Documents to be submitted:

12. Medical Certificate of Residual Disability (*available)

Available at:

Physician or hospital where treated

Victim Claims:

As below

Documents to be submitted:

13. Radiographs, etc.

Available at:

Physician or hospital where treated

Victim Claims:

As below