What if I Need Help with Consultations?
General Consultation Service Organizations
If you have been in a traffic accident and are in need of advice
The National Agency for Automotive Safety and Victims' Aid (NASVA) provides information and referrals for traffic accident victims, including legal, financial, and care services. They can direct victims to relevant organizations and services, including insurance and dispute resolution. It also provides information on the NASVA support system.
NASVA Traffic Accident Victims Hotline
0570-000738
(10:00-12:00 and 13:00-16:00 except Saturdays, Sundays, national holidays, and year-end and New Year holidays)
Note: 0570 is the Navi Dial number. Calls to landlines can be made from anywhere in Japan for about 9 yen per 3 minutes (tax not included). For Voice over Internet calls, please call 03-6853-8002.
Public Consultation Organizations
Traffic accident-related/general consultations regarding traffic accidents
Traffic accident consultation centers are located in each prefecture, government-designated city, etc. They provide expert counselors for all problems related to traffic accident settlements, claims for damages, fault ratios, insurance, etc. The counselors offer advice from a fair and neutral standpoint to help resolve issues.
Traffic Accident Consultation Centers
For contact information, please check with the Traffic Accident Department of your prefecture or municipality.
Free consultation, mediation and examination by lawyers regarding damage compensation issues; free consultation regarding higher brain dysfunction by attorneys
The Nichibenren (Japan Federation of Bar Associations) Traffic Accident Consultation Center offers free telephone and interview consultations by lawyers on compensation for damages from traffic accidents. They operate from 156 consultation centers nationwide (as of April 1, 2023). In addition, when the parties are unable to reach an agreement in negotiations for compensation for damages, Consultation Center lawyers stand between them in a neutral and fair manner and provide settlement mediation and review procedures free of charge. In addition, free consultations with attorneys are available for people who are suspected of having higher brain dysfunction due to automobile accidents.
Nichibenren Traffic Accident Consultation Center
0120-078325 (10:00-16:30 weekdays except Saturdays, Sundays, and holidays) Monday and Wednesday (except 5th week) - 19:00 10 minutes per person
For details, please visit the website of the Nichibenren Traffic Accident Consultation Center
(https://n-tacc.or.jp/)
or search for "Traffic Accident Consultation Center."
Consultation on Disputes Concerning Payment of CALI (Mutual Insurance)
Foundation Jibaiseki Handling of Disputes Mechanism provides telephone consultation services regarding disputes with non-life insurance companies (mutual insurance associations) concerning payment of compulsory automobile liability insurance (CALI) payments (mutual insurance payments). In addition, the Foundation provides dispute resolution (conciliation) as a third-party organization designated by the government with fairness, neutrality, and expertise, so that disputes can be resolved more quickly than through ordinary judicial remedies.
Foundation Jibaiseki Handling of Disputes Mechanism
Toll free: 0120-159-700
(9:00-12:00 and 13:00-17:00 except Saturdays, Sundays, national holidays, and year-end and New Year holidays)
General consultation regarding non-life insurance, and consultation regarding problems and disputes with non-life insurance companies
The General Insurance Association of Japan has set up two "Sonpo ADR Centers" in Japan to provide general consultations on non-life insurance. Also, as a designated dispute resolution organization under the Insurance Business Act, they accept complaints when problems with non-life insurance companies* are not resolved and support dispute resolution with non-life insurance companies (e.g., presenting settlement offers).
*Only for non-life insurance companies that have entered into a basic agreement with The General Insurance Association of Japan for the implementation of procedures
Sonpo ADR Center
0570-022808
(9:15 a.m. to 5:00 p.m. Monday through Friday (excluding national holidays and December 30 through January 4))
Note: 0570 is the Navi Dial number. Calls can be made from anywhere in the country.
For Voice over Internet calls, please call the following direct-dial number.
| Area | Phone number |
|---|---|
| Sonpo ADR Center Tokyo | 03-4332-5241 |
| Sonpo ADR Center Kinki | 06-7634-2321 |
Note: Sonpo ADR Center offers on-site consultation (by appointment only). A consultant will travel to the nearest area to provide consultation on general non-life insurance issues. It also offers in-person consultations at the Center's offices.
Note: For details, please contact the Sonpo ADR Center.
Hoken Ombudsman
03-5425-7963
(9:00 - 12:00 and 13:00 - 17:00 except Saturdays, Sundays, national holidays and 12/29 - 1/4)
Hoken Ombudsman is a specialized organization designated (approved) as a designated dispute resolution organization under the Insurance Business Act for the purpose of resolving complaints and problems from customers against non-life insurance companies, etc.*
*"Non-life insurance companies, etc." are overseas non-life insurance companies and insurance brokers listed on the Hoken Ombudsman website.
Legal Advice and Settlement Assistance
The Japan Center for the Settlement of Traffic Accident Disputes provides legal consultation, settlement conciliation, and review procedures from a neutral and fair standpoint to resolve disputes over settlements between victims of automobile accidents and the non-life insurance companies (mutual insurance associations) contracted by the at-fault parties.
Japan Center for the Settlement of Traffic Accident Disputes
Note: Please call to make an appointment for an interview consultation. The Center does not conduct consultations over the phone.
| Area | Phone number |
|---|---|
| Tokyo Main Office | 03-3346-1756 |
| Sapporo Branch | 011-281-3241 |
| Sendai Branch | 022-263-7231 |
| Nagoya Branch | 052-581-9491 |
| Osaka Branch | 06-6227-0277 |
| Hiroshima Branch | 082-249-5421 |
| Takamatsu Branch | 087-822-5005 |
| Fukuoka Branch | 092-721-0881 |
| Saitama Consultation Office | 048-650-5271 |
| Kanazawa Consultation Office | 076-234-6650 |
| Shizuoka Consultation Office | 054-255-5528 |
Provision of Information on the Legal System and Appropriate Consultation Services
The Japan Legal Support Center (JLSC) provides information on systems for recovering damages and alleviating suffering. It also provides information on consultation services, and referrals to attorneys with experience and understanding in supporting crime victims.
JLSC Crime Victim Support Hotline
0120-
(Weekdays 9:00 - 21:00, Saturdays 9:00 - 17:00)
Note: For Voice over Internet calls, please call 03-6745-5601.
Consultation regarding NASVA Treatment and Nursing Care Center, home nursing care benefits, loans for children orphaned etc. by traffic accidents
National Agency for Automotive Safety and Victims' Aid (NASVA)
Main Office: 03-5608-7560
(9:00-12:00 and 13:00-17:45 except Saturdays, Sundays, national holidays, and year-end and New Year holidays)
Hokkaido Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Sapporo Main Branch Office | 011-218-8155 |
| Hakodate Branch Office | 0138-88-1007 |
| Kushiro Branch Office | 0154-32-7021 |
| Asahikawa Branch Office | 0166-40-0111 |
Tohoku Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Sendai Main Branch Office | 022-204-9902 |
| Fukushima Branch Office | 024-522-6626 |
| Iwate Branch Office | 019-652-5101 |
| Aomori Branch Office | 017-739-0551 |
| Yamagata Branch Office | 023-609-0500 |
| Akita Branch Office | 018-863-5875 |
Kanto Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Tokyo Main Branch Office | 03-3621-9941 |
| Kanagawa Branch Office | 045-471-7401 |
| Chiba Branch Office | 043-350-1730 |
| Saitama Branch Office | 048-824-1945 |
| Ibaraki Branch Office | 029-226-0591 |
| Gunma Branch Office | 027-365-2770 |
| Tochigi Branch Office | 028-651-2701 |
| Yamanashi Branch Office | 055-262-1088 |
Chubu Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Niigata Main Branch Office | 025-283-1141 |
| Nagano Branch Office | 026-480-0521 |
| Ishikawa Branch Office | 076-239-3207 |
| Toyama Branch Office | 076-421-1631 |
| Nagoya Main Branch Office | 052-218-3017 |
| Shizuoka Branch Office | 054-687-3421 |
| Gifu Branch Office | 058-263-5128 |
| Mie Branch Office | 059-350-5188 |
| Fukui Branch Office | 0776-22-6006 |
Kinki Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Osaka Main Branch Office | 06-6942-2804 |
| Kyoto Branch Office | 075-694-5878 |
| Hyogo Branch Office | 078-271-7601 |
| Shiga Branch Office | 077-585-8290 |
| Nara Branch Office | 0742-32-5671 |
| Wakayama Branch Office | 073-431-7337 |
Chugoku Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Hiroshima Main Branch Office | 082-297-2255 |
| Tottori Branch Office | 0857-24-0802 |
| Shimane Branch Office | 0852-25-4880 |
| Okayama Branch Office | 086-232-7053 |
| Yamaguchi Branch Office | 083-924-5419 |
Shikoku Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Takamatsu Main Branch Office | 087-851-6963 |
| Tokushima Branch Office | 088-631-7799 |
| Ehime Branch Office | 089-960-0102 |
| Kochi Branch Office | 088-831-1817 |
Kyushu Area
| Main branch offices and branch offices | Phone number |
|---|---|
| Fukuoka Main Branch Office | 092-451-7751 |
| Saga Branch Office | 0952-29-9023 |
| Nagasaki Branch Office | 095-821-8853 |
| Kumamoto Branch Office | 096-322-5229 |
| Oita Branch Office | 097-558-3155 |
| Miyazaki Branch Office | 0985-53-5385 |
| Kagoshima Branch Office | 099-213-7250 |
| Okinawa Branch Office | 098-916-4860 |
Note: The main branch offices and branch offices (except Okinawa) are open 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 5:15 p.m. on weekdays, and the first and third Saturday of each month. They are closed Sundays, national holidays, the following Monday after a Saturday opening, and year-end/New Year holidays.
Note: The Okinawa Branch Office is open from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:15 p.m. (except Saturdays, Sundays, national holidays, and year-end and New Year holidays).
Medical Affairs/Healthcare Consultation
The Medical Safety Support Center responds to complaints, concerns, and consultations from patients and their families regarding medical care. It also provides medical institutions, patients, and their families with advice and information on medical safety.
Medical Safety Support Center
For inquiries: If you live in a city or special ward with a public health center, please contact your municipal medical care department. Otherwise, please contact your prefectural medical care department.
Welfare/Mental and Physical Health Consultation
If the victim or their bereaved family members have suffered serious emotional trauma and mental or physical problems as a result of a traffic accident, mental health and welfare centers, public health centers, and municipal health centers provide counseling on mental and physical health issues. In addition to advice and guidance, they also provide consultation on social reintegration. In addition, referrals to medical institutions are made as needed.
Mental Health and Welfare Centers, Public Health Centers, and Municipal Health Centers
For contact information, please check with the department in charge of health and welfare in your municipality.
Consultation on Children's Mental and Physical Health
If a child suffers from mental or physical problems and various childcare issues arise as a result of a traffic accident involving the child or a member of the child's family, the child guidance center provides necessary advice and support according to the nature of the consultation. If necessary, referrals will also be made to other specialized institutions for medical care, assistance, or training.
Nationwide Dial for Child Guidance Centers
189
When you call the National Child Guidance Center nationwide number, your area is identified from the local area code of your telephone number, etc., and the call is forwarded to the local child guidance center.
(1) When you call from a landline: If your area can be identified from your local area code, the call is forwarded directly to the local child guidance center. If your area cannot be identified, you will be asked to enter your local area information and following the guidance to identify your local child guidance center.
(2) When you call from a cell phone: The operator obtains the caller's local area information and identifies your local child guidance center.
Consultation on Disability Welfare
Each municipality and its designated consultation support business operators provide consultation with persons with disabilities, etc. These consultations cover various problems concerning the welfare of persons with disabilities. They provide necessary information, support the use of welfare services for persons with disabilities, and provide other necessary support for the protection of people's rights.
Consultation Support Services for Persons with Disabilities
Please check with the department in charge of disability welfare in your municipality for contact information.
Consultation on Higher Brain Dysfunction
Higher brain dysfunction involves residual disorders such as memory impairment, attention impairment, executive function impairment, and social behavior impairment. These are after-effects of traumatic brain injury. Specifically, symptoms may vary. People may become more forgetful, restless, or dazed than before. However, the disorder is difficult to spot, and symptoms may appear some time after the accident, when the patient has returned to daily life.
Each prefecture has a support center for higher brain dysfunction, offering consultations and assistance to individuals with the disorder and their families. They help address various challenges related to the condition.
Hokkaido Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Hokkaido | Hokkaido University Hospital | 011-716-1161 |
| Hokkaido | NPO Koropokkuru Sapporo | 011-858-5600 |
| Hokkaido | NPO Re-rabu | 011-868-7844 |
| Hokkaido | Kokoro no Recovery Sogo Shien Center | 011-861-6353 |
| Hokkaido | Health centers in Hokkaido: | For further information, please check with your municipality. |
Tohoku Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Aomori Prefecture | Reimei Sato Foundation Hirosaki Stroke and Rehabilitation Center |
0172-28-8220 |
| Aomori Prefecture |
Silver Rehabilitation Association |
0178-28-5252 |
| Aomori Prefecture | Medical Court Hachinohe West Hospital | 0178-28-5252 |
| Iwate Prefecture | Iwate Rehabilitation Center |
019-692-5800 |
| Miyagi Prefecture | Miyagi Prefecture Rehabilitation Support Center |
022-784-3588 |
| Miyagi Prefecture | Tohoku Medical and Pharmaceutical University Hospital | 022-259-1221 |
| Miyagi Prefecture |
Sendai City Comprehensive Support Center for Persons with Disabilities (Wellport Sendai) |
022-771-6511 |
| Akita Prefecture | Akita Prefectural Hospital Organization Rehabilitation and Psychiatric Center |
018-892-3751 |
| Yamagata Prefecture | Yamagata Hospital | 023-681-3394 |
| Yamagata Prefecture |
Yamagata Shonai Higher Brain Dysfunction Support Center (in Tsuruoka Kyoritsu Rehabilitation Hospital) |
0235-57-5877 |
| Fukushima Prefecture | The Institute for Neurological Disorders and Stroke Affiliated with Minami Tohoku General Hospital |
024-934-5680 |
| Fukushima Prefecture | Shukokai Social Medical Corporation Azuma Neurosurgical Hospital |
024-544-3650 |
| Fukushima Prefecture | Public Interest Incorporated Foundation Aida Hospital |
0248-42-2370 |
| Fukushima Prefecture |
Takeda Healthcare Foundation Takeda General Hospital |
0242-29-9898 |
| Fukushima Prefecture | Minamisoma Municipal General Hospital | 0244-22-3185 |
| Fukushima Prefecture | Tokiwa Foundation Tokiwa Hospital | 0246-43-7164 |
Kanto Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Ibaraki Prefecture |
Ibaraki Prefecture Higher Brain Dysfunction Support Center |
029-887-2605 |
| Tochigi Prefecture | Shimura Omiya Hospital | 0295-53-1111 |
| Tochigi Prefecture | Tachikawa Memorial Hospital | 0296-77-7211 |
| Tochigi Prefecture | Tsukuba Memorial Hospital | 029-864-1212 |
| Tochigi Prefecture | Tochigi General Consultation Center for Persons with Disabilities | 028-623-6114 |
| Tochigi Prefecture |
Tochigi Prefectural Rehabilitation Center |
028-623-6101 |
| Tochigi Prefecture | Japanese Red Cross Ashikaga Hospital | 0284-21-0121 |
| Tochigi Prefecture | International University of Health and Welfare Hospital | 0287-37-2221 |
| Tochigi Prefecture | Tochigi Medical Association Shiobara Onsen Hospital | 0287-32-4111 |
| Tochigi Prefecture | Moka Central Clinic | 0285-82-2245 |
| Tochigi Prefecture | Rehabilitation Hana-no-Ie Hospital | 0280-57-1200 |
| Gunma Prefecture | Japanese Red Cross Maebashi Hospital | 027-265-3333 |
| Saitama Prefecture |
Saitama Prefecture Support Center for Persons with High Order Brain Dysfunction Center |
048-781-2236 |
| Chiba Prefecture |
Chiba Rehabilitation Center |
043-291-1831 |
| Chiba Prefecture | Asahi Neurology and Rehabilitation Hospital | 047-385-5566 |
| Chiba Prefecture | Kameda Rehabilitation Hospital | 04-7093-1400 |
| Chiba Prefecture | Asahi General Hospital (Department of Rehabilitation Medicine) |
0479-63-8111 |
| Tokyo Metropolitan Area | Tokyo Metropolitan Welfare Center for the Physically and Intellectually Disabled | 03-3235-2955 |
| Kanagawa Prefecture |
Kanagawa Rehabilitation Center |
046-249-2602 |
Chubu Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Niigata Prefecture | Niigata Mental Health and Welfare Center | 025-280-0114 |
| Yamanashi Prefecture |
Support Center for Persons with Higher Brain Dysfunction (in Koshu Rehabilitation Hospital) |
055-262-3121 |
| Nagano Prefecture | Nagano Prefectural General Rehabilitation Center |
026-296-3953 |
| Nagano Prefecture | Saku General Hospital | 0267-82-3131 |
| Nagano Prefecture | Kikyogahara Hospital | 0263-54-0012 |
| Nagano Prefecture | Kenwakai Hospital | 0265-23-3116 |
| Gifu Prefecture | Gifu Mental Health and Welfare Center | 058-231-9724 |
| Gifu Prefecture | Chubu Neurorehabilitation Hospital | 0574-25-2181 |
| Shizuoka Prefecture |
Meiko-kai Social Welfare Corporation Support Center Compass Hokuto |
054-278-7828 |
| Shizuoka Prefecture | NPO Enshu Life Support Network Center Okina-Ki |
053-420-6250 |
| Shizuoka Prefecture | NPO Enshu Life Support Network Center Futaba |
053-455-8226 |
| Shizuoka Prefecture | NPO Happy Smile Peace | 0545-21-4000 |
| Shizuoka Prefecture |
Social Welfare Corporation M-Net Toen Consultation Support Office M-Net (Chuen area) |
0537-29-8970 |
| Shizuoka Prefecture |
Social Welfare Corporation M-Net Toen Consultation Support Office M-Net (Toen Area) |
0537-28-9716 |
| Shizuoka Prefecture |
Social Welfare Corporation JA Kyosai Naka-Izu Rehabilitation Center - Disability Life Support Center Naka-Izu Rehab |
0558-83-2195 |
| Aichi Prefecture |
Nagoya Support Center for Persons with High Order Brain Functional (In Nagoya City General Rehabilitation Center) |
052-835-3811 |
| Aichi Prefecture | NPO Support for Persons with Higher Brain Dysfunction |
0532-63-6644 |
| Aichi Prefecture | Waraidaiko Support Center for Persons with Higher Brain Dysfunction Center |
- |
| Mie Prefecture | Mie Prefecture General Welfare Center for Persons Center |
059-231-0155 |
| Toyama Prefecture | Toyama Prefectural Rehabilitation Hospital & Support Center for Children with Disabilities |
076-438-2233 |
| Ishikawa Prefecture | Ishikawa Rehabilitation Center |
076-266-2860 |
| Fukui Prefecture | Fukui Prefecture Support Center for Persons with Higher Brain Dysfunction (in Fukui General Clinic) |
0776-21-1300 |
Kinki Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Shiga Prefecture | Shiga Prefecture Support Center for Persons with Higher Brain Dysfunction | 077-561-3486 |
| Kyoto Prefecture | Kyoto Prefecture Rehabilitation Support Center |
075-221-2611 |
| Kyoto Prefecture | Kyoto Municipal Support Center for Persons with Higher Brain Dysfunction | 075-823-1658 |
| Kyoto Prefecture | Northern Kyoto Rehabilitation Support Center |
0773-75-7556 |
| Osaka Prefecture | Medical and Rehabilitation Center for Persons with Disabilities (Osaka Consultation Support Center for Persons with Higher Brain Dysfunction) | 06-6692-5262 |
| Osaka Prefecture | Sakai Municipal Health and Welfare Plaza Life Rehabilitation Center |
072-275-5019 |
| Hyogo Prefecture |
Hyogo Prefectural General Rehabilitation Center |
078-927-2727 |
| Nara Prefecture | Nara Comprehensive Support Center for Persons with Disabilities Support Center for Persons with Higher Brain Dysfunction |
0744-32-0200 |
| Wakayama Prefecture | Wakayama Counseling Center for Women and Children with Disabilities |
073-441-7070 |
Chugoku Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Tottori Prefecture | Inojima Hospital Higher Brain Function Center |
0858-27-0205 |
| Shimane Prefecture | Espoir Izumo Clinic | 0853-21-9779 |
| Shimane Prefecture | Matsue Aoba Hospital | 0852-21-2500 |
| Shimane Prefecture | Matsugaoka Hospital | 0856-22-8711 |
| Okayama Prefecture | Kawasaki Medical School Hospital | 086-462-1111 |
| Okayama Prefecture | Social Welfare Corporation Asahikawaso |
086-245-7361 |
| Hiroshima Prefecture | Hiroshima Prefectural Rehabilitation Center |
082-425-1455 |
| Yamaguchi Prefecture | Yamaguchi Prefectural Mental Health Center Support Center for Persons with Higher Brain Dysfunction |
0836-58-1218 |
Shikoku Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Tokushima Prefecture |
Tokushima University Hospital Support Center for Persons with Higher Brain Dysfunction |
088-633-9107 |
| Kagawa Prefecture |
Kagawa Prefecture Support Center for Persons with Higher Brain Dysfunction (in Kagawa General Rehabilitation Center) |
087-867-7686 |
| Ehime Prefecture | Matsuyama Rehabilitation Hospital | 089-975-7431 |
| Kochi Prefecture |
Kochi Prefecture Support Center for Persons with Higher Brain Dysfunction Aoi Sora (Blue Sky) (in Chikamori Rehabilitation Hospital) |
090-6535-6370 |
Kyushu Area
| By Prefecture | Consultation Service | Phone number |
|---|---|---|
| Fukuoka Prefecture | Fukuoka Prefecture Rehabilitation Center |
092-944-2011 |
| Fukuoka Prefecture | Kurume University Hospital | 0942-35-3311 |
| Fukuoka Prefecture | Hospital of the University of Occupational and Environmental Health, Japan | 093-603-1611 |
| Fukuoka Prefecture | Fukuoka Municipal Welfare Center for the Physically and Intellectually Disabled | 092-721-1611 |
| Saga Prefecture | Saga University Hospital | 0952-34-3482 |
| Saga Prefecture | "Plum" Saga Prefecture Consultation Support Center for Persons with Higher Brain Dysfunction |
0952-60-2636 |
| Nagasaki Prefecture | Nagasaki Support Center for Children, Women, and Persons with Disabilities Support Center |
095-844-5515 |
| Kumamoto Prefecture | Kumamoto Higher Brain Dysfunction Support Center |
096-381-5142 |
| Oita Prefecture |
Beppu Rehabilitation Center |
0977-67-1711 |
| Oita Prefecture | Suwanomori Hospital | 097-567-1277 |
| Miyazaki Prefecture | Miyazaki Prefecture Consultation Center for Persons with Physical Disabilities | 0985-29-2556 |
| Miyazaki Prefecture | University of Miyazaki Hospital | 0985-85-1510 |
| Kagoshima Prefecture |
Kagoshima Mental Health and Welfare Center (Link to Kagoshima Prefecture homepage) |
099-228-9568 |
| Okinawa Prefecture | Okinawa Rehabilitation Center Hospital | 098-982-1777 |
| Okinawa Prefecture | Heian Hospital | 098-877-6467 |
Consultation on Education for Children with Residual Disabilities
Education centers and special support education centers located in each municipal board of education, as well as in each prefecture, government-designated city, etc., provide children's education and school enrollment counseling.
Board of Education, Education Center, and Special Education Center
Please check with the Education Department of your municipality for contact information.
Consultation Services by Victims' Groups
In addition to support from public institutions, victims' groups also provide support to fellow victims of traffic accidents through activities such as self-help groups. The following is a list of victims' groups in Japanese alphabetical order for the purpose of providing information to victims of traffic accidents, etc.
For contact information for other organizations that provide consultation and support to victims and bereaved families as part of NASVA's consultation and support services, please visit the NASVA website (https://www.nasva.go.jp/sasaeru/soudan-shien.html)
or search for "NASVA Consultation Support Organizations."
| Consultation Service | Details of Activities | How to Have a Consultation |
|---|---|---|
|
General Incorporated Association Kanto Traffic Crime Bereaved Families Association (Ai no Kai) |
This association was formed by a group of families bereaved by traffic accidents. It provides information to the bereaved families of victims of traffic accidents and supports them through monthly self-help group activities under the following themes: 1) lobbying for legislation to spare the bereaved families of victims from further pain; 2) expanding the circle of mutual help and support among the bereaved families; and 3) creating a forum where they can regularly gather to exchange information. It also conducts educational activities and lobbies for legislation to eliminate traffic crimes. | 080-9513-9881 |
|
NPO Inochi-no-Museum (Museum of Life) |
By planning and running the Message of Life Exhibition, the group aims to "realize a society in which life is protected" that creates neither at-fault parties nor victims, and to improve grief care by victims of crime for victims of crime. | 042-594-9810 |
| Mild Traumatic Brain Injury Support Group | The purpose of the group is to provide consultation and support for individuals with mild traumatic brain injuries and their families, medical treatment, and work-related injuries. It also works to disseminate information through its website and other means, and to provide other welfare and welfare services. | 080-3482-1020 |
|
NPO KENTO |
The purpose of this organization is to provide necessary information for uncovering the truth to victims of crime, including traffic accident victims, bereaved family members, and family members of surviving victims, to support victims of crime, to convey the value of life in society and in educational settings, and to raise awareness to eradicate traffic accidents. | http://kento.holy.jp/ |
|
NPO Koisyo |
In order to rebuild the shattered lives of victims, this group provides support in resolving problems such as nursing care, support in civil and criminal trials against at-fault parties, advice on adult guardianship issues, and research on post-parental issues. This is done through victim-oriented mutual aid activities. | 042-361-7386 |
|
General Incorporated Association Traffic Accident Victims' Family Network |
Under the slogan of "Hand in Hand, Let's Hope for Tomorrow," the goal is for members to support each other by drawing on their own experiences of resolving accidents, so that traffic accident victims and their families will not feel alone. | 03-6661-1575 |
| Japan Coma Society | is an association of families who have come together with others in similar situations and their supporters to seek happiness in life after their loved ones were suddenly diagnosed with prolonged consciousness disorder (so-called 'vegetative state') due to accidents or illness, resulting in severe residual disabilities This is an association of families who have come together to seek happiness in their lives with friends and supporters who are in the same situation. | kuwayu@gold.ocn.ne.jp |
| Traffic Accident Victims Net | This organization was formed by the families of victims who have died or been left with severe residual disabilities as a result of traffic crimes. Its objectives are to support victims through self-help efforts, improve the current system in regard to traffic crimes, and break away from a car-centered society. | info@tav-net.com |
|
NPO Tokyo Council for Higher Brain Dysfunction (TKK) |
This body oversees 25 member organizations and aims to realize a society where people with higher brain dysfunction due to brain injury can live with a sense of security. It does so by promoting understanding, raising awareness, making policy proposals, improving systems, and enhancing health, medical care, and welfare for people with higher brain dysfunction. | 03-3408-3798 |
|
NPO K-son LifeNet JAPAN |
The goal of this group is to help people with cervical and spinal cord injuries caused by automobile accidents to live independently. They work together to address concerns and move forward together through lectures, advice, and exchanges. | to_kumasan0426@yahoo.co.jp |
| Brain Injury Association of Japan |
Note: Name changed from "Ai Association" as of December, 2018. This is a nationwide coalition of community organizations formed by individuals and families affected by the residual disorder of higher brain dysfunction due to brain injury. It works to seek disability certification and support outreach projects by the national government and local governments. |
088-803-4420 |
| Hokkaido Traffic Accident Victims' Association | The Association's purpose is to contribute to the prevention of traffic accidents by helping victims to interact with each other, to support each other so that they do not suffer injustice or become isolated and helpless, and to prevent the creation of new victims. | 011-299-9025 |
Please use this information to ease your
concerns and for support.
If You Are Involved in a Traffic Accident
The Ministry of Land, Infrastructure, Transport and Tourism (MLIT) has prepared a pamphlet titled "If You Are Involved in a Traffic Accident." This pamphlet informs and guides people who have been involved in a traffic accident about various systems and procedures. The challenges you face due to a sudden traffic accident will change over time. Please use the information in this pamphlet according to your situation at the time.
Traffic Accident Victim's Notebook
MLIT has created the “Traffic Accident Victim's Notebook” with the hope of providing support to automobile accident victims. The notebook allows victims and their families to record accident details and provides information about support systems available through police, local governments, and private victim support organizations. We also hope that it will provide support to all accident victims, and help to ease their concerns.